Refund policy

Cute Choku

Returns & Refund Policy

Effective Date: 01/08/2025

At Cute Choku, we take pride in creating premium-quality apparel. Please read our Returns & Refund Policy carefully before making a purchase.

 

 

Australian Consumer Law

Nothing in this policy excludes, restricts, or modifies your rights under the Australian Consumer Law (ACL).

You are entitled to a repair, replacement, or refund if an item:

  • Is faulty or has a manufacturing defect.

  • Is significantly different from its description.

  • Is not of acceptable quality.

  • Is not fit for its intended purpose.

Where a failure is considered major under the ACL, you may choose between a refund or replacement.

Where a failure is minor, Cute Choku may choose to repair or replace the item within a reasonable time.

 

 

Damaged or Incorrect Items

If you receive an incorrect item or believe your item has arrived damaged or defective, please contact us within 7 days of receiving your order.

Please include:

  • Your order number.

  • A description of the issue.

  • Clear photographs of the item.

  • Photographs of any damage to the packaging (if applicable).

Our team will assess your claim and respond as quickly as possible.

 

 

Items Not Eligible for Return

Unless required by Australian Consumer Law, we cannot accept returns for:

  • Change of mind purchases.

  • Incorrect sizing selected by the customer.

  • Normal wear and tear.

  • Damage caused by misuse, improper washing, or failure to follow care instructions.

  • Items altered after purchase.

  • Gift cards.

  • Sale, clearance, or promotional items (unless faulty under Australian Consumer Law).

 

 

Change of Mind

We do not offer refunds, exchanges, or store credit for change of mind purchases.

This includes situations where:

  • You ordered the wrong size.

  • You changed your mind after placing your order.

  • You no longer want the item.

  • You found the item cheaper elsewhere.

  • You ordered the wrong colour or style.

Please carefully review product descriptions, sizing guides, and images before completing your purchase.

 

 


Return Process

If your return has been approved:

  1. Contact our customer support team before sending any items back.

  2. You will receive return instructions.

  3. Items must be securely packaged to prevent damage during transit.

  4. We recommend using a tracked shipping service.

Returns sent without prior approval may not be accepted.

 

 

Refunds

Approved refunds will be processed to the original payment method used at checkout.

Please allow 5–10 business days for your financial institution to process the refund after it has been issued.

Original shipping costs are non-refundable unless required by Australian Consumer Law.

 

 

Exchanges

Cute Choku does not offer exchanges for change of mind or incorrect size selection.

If an item is faulty or supplied incorrectly, we will arrange a replacement where appropriate or provide another remedy in accordance with Australian Consumer Law.

 

 

Product Colours

We make every effort to accurately display product colours. However, colours may vary slightly due to differences in monitor, mobile device, and screen settings.

Minor colour variations do not constitute a manufacturing fault.

 

 

Sizing Disclaimer

Sizing information is provided as a guide only.

Customers are responsible for reviewing our sizing guide before purchasing.

Measurements may vary slightly due to manufacturing tolerances.

 

 

Shipping

Risk in the goods passes to the customer upon delivery to the shipping address provided.

Customers are responsible for ensuring the shipping address supplied at checkout is accurate.

Cute Choku is not responsible for delays caused by shipping carriers, customs processing, severe weather events, or circumstances beyond our reasonable control.

 

 

Contact Us

For all return and warranty enquiries, please contact:

Cute Choku

Email: cutechoku@hotmail.com

Website: cutechoku.com

Response Time: Within 2–3 business days.

 

 

By purchasing from Cute Choku, you acknowledge that you have read and understood this Returns & Refund Policy.